Important Messages
Bank of England Base Rate
On 5 November 2026, the Bank of England announced a 0.25% Increase in its base rate from 3.75% to 4.00%. We are committed to offering good value to all our Members, and are actively reviewing all our rates in light of the recent change.
From 1 December 2026 our tracker interest rates will increase to reflect the base rate change. Our Standard Variable Rate (SVR) will also increase on 1 December. We will contact all affected mortgage customers directly.
Payment Services
Our clearing bank Barclays, is carrying out planned maintenance this weekend (7th and 8th November). As a result, our payment services may be impacted. We apologise for any inconvenience this may cause and appreciate your understanding.
Automated Payment Line Maintenance
On Wednesday 11th November between 17:30 - 19:00 we will be carrying out maintenance to our automated payment line 0330 124 9057. During this time period the line will be unavailable. We apologise for any inconvenience.
Branches and Contact Centre
On Thursday 12 November our branches and contact centre will be closed to enable our staff to attend essential training. We apologise for any inconvenience this may cause.
Community Volunteering
Supporting our local communities: some branches will be temporarily closed. Click the button to find out more.
