We are currently experiencing high level of phone calls, which is increasing our wait times, we apologise for any inconvenience. If you would like to arrange for us to contact you, you can do so by completing our call back request form.
Annual Mortgage Statements are currently being processed and should arrive with you by end of January.
If you would like to make an enquiry about any of our products and/or services, or about the Society in general, please complete the following form. Please ensure that you complete all relevant sections of the form in full, as this will help us to deal with your enquiry more effectively.
Request a call backSaffron House,
1A Market Street, Saffron Walden,
Essex, CB10 1HX.
Existing customers: For security reasons, we cannot include personal account information in email responses, so if your question is account specific, please call us.
Contact us on 0800 072 1100. Our contact centre hours are as follows:
| Monday | 9am - 5pm |
| Tuesday | 9am - 5pm |
| Wednesday | 9:30am - 5pm |
| Thursday | 9am - 5pm |
| Friday | 9am - 3pm |
| Saturday | 9am - 1pm |
| Sundays | Closed |
Our Branches are open for Essential Transactions only. What is an Essential Transaction? Find information about our branches, including opening hours, contact details, access to the branch, facilities and parking
For our Mortgage customers, you can now make payments by debit card through our Automated Payment Line on 0330 124 9057.
We aim to reply with an initial response within 48 hours of receipt, and may contact you by phone, email or by post to establish how to resolve your enquiry.
