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General enquiries

If you would like to make an enquiry about any of our products and/or services, or about the Society in general, please complete the following form. Please ensure that you complete all relevant sections of the form in full, as this will help us to deal with your enquiry more effectively.

Request a call back

Write to us

Saffron House,
1A Market Street, Saffron Walden,
Essex, CB10 1HX.

Email us

Existing customers: For security reasons, we cannot include personal account information in email responses, so if your question is account specific, please call us.

saffrondirect@saffronbs.co.uk

Call us

Contact us on 0800 072 1100. Our contact centre hours are as follows: 

Monday  9am - 5pm
Tuesday 9am - 5pm
Wednesday 9:30am - 5pm 
Thursday  9am - 5pm
Friday  9am - 3pm
Saturday 9am - 1pm
Sundays Closed

Branch Locations

Find information about our branches, including opening hours, contact details, access to the branch, facilities and parking

Find your local branch

Debit Card payments

For our Mortgage customers, you can now make payments by debit card through our Automated Payment Line on 0330 124 9057.

Send us a message

We aim to reply with an initial response within 48 hours of receipt, and may contact you by phone, email or by post to establish how to resolve your enquiry.

General enquiries
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Please note: We cannot accept requests for transfers, password resets or transaction instructions via this form. We are also unable to include any personal account information in our email replies for security reasons.

Helpful Information

Victims of Financial Abuse

If you, or someone you know may be the victim of financial abuse, there are ways that we can help you.

Complaints Procedure

While we want to provide the best service possible, we recognise that sometimes things can go wrong. When they do, we want to know so that we can help sort them out as quickly as possible.

Online Login

Access our online savings portal and login to your account.

Privacy Policy

We take the privacy and security of your data seriously and we have published this summary to ensure that you are fully informed about the ways in which we collect and handle information about you, together with your rights in respect of that information.