We’re taking a lot of calls at the moment, which means you may be waiting longer than usual. We do understand this is frustrating and we’re trying to make sure you can do as much as possible online. So that we can help those most in need, please only call if you can’t find help on our website, social media or online chat.
If you would like to make an enquiry about any of our products and/or services, or about the Society in general, please complete the following form. Please ensure that you complete all relevant sections of the form in full, as this will help us to deal with your enquiry more effectively.
Request a call backSaffron House,
1A Market Street, Saffron Walden,
Essex, CB10 1HX.
Existing customers: For security reasons, we cannot include personal account information in email responses, so if your question is account specific, please call us.
| Monday | 9am-5pm |
| Tuesday | 9am-5pm |
| Wednesday | 9.30am-5pm |
| Thursday | 9am-5pm |
| Friday | 9am-5pm |
| Saturday | 9am-12pm |
| Sunday | Closed |
| Bank Holidays | Closed |
Use our branch finder to find information about our branches, including opening hours, contact details, access to the branch, facilities and parking
To say thank you to our colleagues across the society for their efforts during the Covid-19 pandemic, our branches, head offices and contact centre will be closed on 1 September. Thank you for your understanding.
We aim to reply with an initial response within 48 hours of receipt, and may contact you by phone, email or by post to establish how to resolve your enquiry.
