Payment Services:
We are aware of an issue affecting payments being sent to nominated bank accounts. Our team is actively working to resolve this as quickly as possible. Thank you for your patience and understanding.
Live Chat Service:
Our live chat service will be unavailable from 6pm Tuesday 15th July to 9:30am Wednesday 16th July. We apologise for any inconvenience this may cause.
Our Savings Promises provide you with additional peace of mind, including penalty-free access to your money if your life circumstances significantly change (e.g. critical illness, redundancy, etc).
When life gets complicated the last thing you should have to worry about is money. So if your circumstances change and you need access to your savings to cope, we will review your account(s) and waive any penalties and withdrawal restrictions*. This even applies to fixed rate bonds and ISAs.
We offer a 14 day ‘cooling off period’ on all our accounts, so if you change your mind just let us know and we’ll return your money or help you switch to
another Saffron account if you prefer. No fuss and free of all penalties.
Need help with your savings goals? Our complimentary Financial Wellbeing review will explain the different saving options available and help you choose the right accounts for you completely obligation-free. We can help you in-branch or over the phone – whatever works best for you.
We’ll help the children in your life prepare for the future and understand the importance of saving with our competitive range of children’s accounts.
We value your loyalty, so we’ll always have at least one members-only account to reward long-standing membership.
We understand that different members have different needs, so we’ll always offer a choice of accounts with different access and service options, including branch and online. We’ll also respect your communication preferences so you can get information in the way that suits you best.
*A significant change in circumstances is defined as: critical or terminal illness, death, redundancy, nursing home or elderly care costs, divorce or court order, for you or an immediate relative.
Click below to find out more about our savings accounts
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