Fraud awareness

Fraud Protection

The safety of our customers, colleagues and communities is very important to us here at Saffron.

Fraudsters are very sophisticated in the ways they try to steal your identity, or your money. We hope that the information we have put together within this section helps you become more aware of fraud, the steps we take to protect you, and also provides you with knowledge on the steps you can take to protect yourself from becoming a victim.

Contact us immediately by phone on 0800 072 1100 or visit us in person at your local branch if you think you've fallen victim to fraud or a scam. We're on hand to talk through next steps and how we can help.

If you have been a victim of fraud or a scam, there is an organisation called ‘Victim Support’ that supports customers. They are an independent charity offering a tailored service to meet your individual needs. It’s a free, non-judgemental and confidential service that will help you for as long as you need. Click here for more information.

How we protect you

• We always verify the identity of new customers by completing an electronic identity check. We may also ask for further documentation to validate your identity, address and nominated bank details. Click here for further details.
• We will always verify your identity before disclosing personal and account information.
• Your details, such as customer number and password, are unique to you.
• We use Confirmation of Payee to verify that your nominated account is a current account in your name. Click here for more information of Confirmation of Payee.
• We will never ask you to disclose your full password when we contact you.

Fraud Monitoring

• We use various resources of information to help detect fraud on your account. This includes the usage of data provided by fraud prevention agencies.
• We may ask you to confirm the source of funds for cash deposits and source of wealth for large electronic transfers.
• We are a member of CIFAS, an organisation that leads the fight against fraud by sharing data, intelligence and learning. Providing us with access to the National Fraud Database, the largest and most comprehensive source of fraud risk data in the UK.
• We monitor transactions to help detect any potential fraudulent and suspicious behaviour on our Members accounts.
• If we find unusual activity in regards to your transactions on your account, or changes to your account information, we may contact you to verify this request. Until you confirm the activity, we may hold the process. Therefore, do keep your details with us up to date to avoid any inconvenience.
• Always remember - If we contact you, we'll never ask for your login details or full password.