- Saffron Building Society is offering flexibility to mortgage customers that have been affected by COVID-19 (Coronavirus)
- Customers can contact the building society to discuss their accounts on a case-by-case basis
Saffron Building Society, a long-established mortgage lender in the UK, has today announced support for their mortgage customers and members directly affected by the COVID-19 (Coronavirus) outbreak.
The building society is offering mortgage customers a repayment review, on a case-by-case basis, to those who have been directly affected by Coronavirus and could potentially find themselves in financial difficulty. The building society is willing to provide assistance for its customers with repayment support and guidance, as it does with all cases experiencing difficult circumstances. Additional support will allow homeowners to focus on themselves, and their families, at this very disconcerting time.
Sarah Harling, Head of Mortgage Servicing at Saffron Building Society comments: “We at Saffron have grown concerned by the recent Coronavirus outbreak and have been working with our teams to ensure we are able to support our customers in any way possible. Members who have been directly affected will want to concentrate on their health and following the strict guidelines laid out to safeguard themselves and their loved ones. We would like to extend a lifeline to our members to discuss their situation with us. We will deal with each enquiry on a case-by-case basis to offer as much support as we can, allowing for repayment relief where possible. We urge our mortgage members not to be embarrassed – our friendly team will do all they can to help and hopefully relieve some pressure at this really awful time.”
If any Saffron Building Society customers have been directly affected by the Coronavirus outbreak, they should contact the customer services team as soon as they can, in confidence, on 0800 072 1100 and select Option 2 then 2.