We are currently experiencing high level of phone calls, which is increasing our wait times, we apologise for any inconvenience. If you would like to arrange for us to contact you, you can do so by completing our call back request form.
Annual Mortgage Statements are currently being processed and should arrive with you by end of January.
Our people are our greatest asset so we’d like to introduce you to some of them. If you’d like to meet more of our team why not pop into your nearest branch where somebody will be pleased to welcome you.
Charlie has been with Saffron for 7 years, and heads up the Marketing & Product team. Responsibilities include all promotions across B2B and B2C, brand, product development and customer insight. She has a passion for putting the customer at the forefront of all activity, an area that is echoed in the societies strategy and values. “Making a difference to the financial wellbeing of our customer base, whether a first savings account, planning for retirement or getting on the property ladder is what drives me to get up in the morning. Customers are at the heart of everything we do”
Please contact Charlie with all media enquiries.
Christian has been with Saffron for 16 years after joining as Manager of the Ware and Royston branches. He is currently the Head of Facilities and Property after taking on this role in April this year. Christians focus this year is to drive the Facilities department to be focused on its customers who are of course Saffron staff and their working environments. He will also be working on a number of exciting projects from environmentally friendly vehicles to the review of the Head office buildings. “The variety of work within Facilities and the people we deal with make this a very rewarding role”
Claire Joined the Society in 2005 working in branch, moving on to support the Executive team as PA to the CEO, before making the case for and fulfilling the role of Community Business Partner. Claire’s role is to support and build strong relationships, understand community issues and support the society’s strategic goal of making a positive sustainable difference to the communities in which we have a presence.
We provide financial support, education, time and expertise to help the Society to achieve this. “Educating and providing essential tools for financial health is a top priority as well as grant giving via our Community Fund. Visiting those who we make donations to and seeing what they do first hand is both humbling and inspiring at the same time. I am proud to work at Saffron”
Please contact Claire for all community related enquiries.
Claire has been with Saffron since January 2016 and has over 16 years’ experience as a recruiter, including being the Director of her own agency. She now leads the recruitment process at Saffron - her role is to attract, develop and retain quality talent for the society. Claire strives to make a positive difference to the society through its people. “I feel very privileged to work with some incredible talent at Saffron, and working together with my People team colleagues and forward thinking technology we’re able to identify and grow talent better than ever before.”
Please contact Claire to discuss our career opportunities at Saffron.
Kelly joined Saffron in 2005 as a Branch Manager and now heads up the Service & Sales teams including the branch and telephone channels along with saving and payments operations. Having worked within the front-line Kelly is able to use her knowledge and passion for customer service to ensure customers and our local communities are at the heart of all services we provide, no matter what channel.
Taye has been with Saffron for 6 years, starting out as a Mortgage Officer. She very quickly progressed into a Team Leader role of the Mortgage Processing team, before merging our Mortgage Servicing (Existing Customers) and Mortgage Processing (New Business) teams together. This combined team provides support to all of our customers and internal/external stakeholders, from application submission all the way through to redemption. Her key responsibilities include heading up a combined team of people that work with existing customers and new business, managing the processing of mortgage applications & completions, and constantly redesigning processes to improve customer outcomes. “One of the main things I love is the feeling of knowing I have played a huge part in helping someone with their mortgage. Whether that is a First Time Buyer, someone looking to build their dream home, or helping people to re-jig their finances by re-mortgaging. It’s all important to our customers, and that makes it important to Saffron, and to me.”
