Purpose of the role:
We are recruiting a Mortgage officer to support the Mortgage Processing & Servicing team to undertake full ownership end to end processing for mortgages within Saffron.
Working collaboratively to deliver high productivity, undertaking end to end mortgage processing and administration across the Member Services department that results in service that stands out for all Members and Brokers, within regulatory timelines and SLA's productivity/objectives.
The day to day role:
- Undertaking full end to end ownership of processes for the mortgage journey ensuring customer is at the heart of what we do.
- Handling in a timely and professional manner with all matters arising from receipt of application through to redemption.
- Delivering a service which stands out including keeping the customer or third parties informed of any delays or issues.
- Receiving and making telephone calls to support existing customers and third parties with all queries from receipt of application through to redemption.
- Communicating and working towards achievement of an operational plan to contribute to Society's overall business goals.
- Liaising with Underwriting, Arrears, Retentions, Business Development, Payment Operations team and Member Support to ensure communication and delivery of the Society's stand out service and goals are achieved.
………. and more!
To be successful you will have knowledge of:
- Attention to detail
- Good communication
- Able to work to deadlines and under pressure
- Able to use Microsoft office
- Innovative
- Team player
- Ability to accept and deliver feedback
- Prioritise workload
- Customer service knowledge
- Good understanding Microsoft office products
- Numerate
- Knowledgeable with Mortgage process end to end
Rewards & benefits:
- Performance Related Recognition Scheme
- Annual Bonus
- Pension 5% Employee and 8.5% Employer
- Physical, Mental and Financial Wellbeing support
- Life Assurance & Income Protection
- Holiday Exchange
and lots more…. please get in touch to find out more….
About us:
We all know happiness comes from within. And it’s no different with Money Happiness. It starts right here! At Saffron BS we’re ready to build it, inspire it and celebrate it with our members, people and communities.
So, whatever that ‘happy’ is – from picking up the keys, to saving for that big day – we’re here with open arms, curious minds, and the kettle on. Ready to cheer our members on when they’re winning or build them back up when things haven’t gone to plan. And why? Because that’s what families do.
For us, this is much more than a job. We’re here to make things better, roll up our sleeves and think what’s next to rebuild. Our people are the beating heart of Saffron, and it takes each and every one of us to provide the service we’re proud of.
So, bring you! Your energy, an abundance of team spirit and your hunger to help. Together we are building happy.
At Saffron, we are committed to building happy; for our communities, members, and each other. We do this through attracting and building a diverse group of talent and encouraging an inclusive environment which fosters a sense of belonging for all. We hire the best people and have a collaborative culture where everybody’s uniqueness is celebrated and respected. We recognise the strength in having a diverse workforce, adding different perspectives, ideas and values. We are inspired to leave a legacy for our communities and each other.