FAQ's - Manage My Account

You can do this by contacting us.

Secure messages are an alternative to contacting us by phone or visiting one of our branches.

You can send us a message of up to 999 characters online using the 'Send a Secure Message' function when you're logged into your account.

We will aim to respond to secure messages as soon as possible within working hours.

You can view your transactions online by selecting view account from your Accounts Summary.

To generate a statement via our mobile app – you will need to press the “see more” option under the account you wish to produce a statement for. Please select the download icon in the top left of the following page and select the desired date range for your statement. 

To generate a statement via online banking – you will need to select “view savings tab” next to the desired account you wish to produce a statement for. Please select the date range for your statement and then click “download transactions”.

The interest in your account is showing as .05% because your account is either below the minimum balance or above the maximum balance - please see your account terms and conditions for the minimum and maximum balance thresholds.

You can request an interest statement by contacting us. This statement can be made available to you in the ‘My Documents’ section of online banking or can be sent via the post.