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Coronavirus (COVID-19)

We are open for essential transactions only

Only visit our branches if it is essential

Although we love to interact and speak to our Members and customers, to protect you and our colleagues, we ask you to please only visit us if it is essential. Please don’t visit us for passbook updates at this time and try keep any essential withdrawals to a maximum of once a week if possible

Below is a list of essential transactions that can be done in our branches:

  • Withdraw cash
  • Pay money in, if for essential payments such as Bills, living expenses etc.

Please note that cheque banking and cheque clearance times may be affected at this time.

To help keep each other safe, we will be asking you to continue to maintain social distance within our branches. This may mean that we are only able to have one member or customer in the branch at a time. We also ask you to not to visit us if you or someone in your household has a new and continuous cough or a high temperature.

Our opening hours have been temporarily reduced:

  • Monday - Friday: 9:30am - 4:30pm
  • Saturday: 9:00am - 12:00pm


You can also contact us or manage your accounts by calling our contact centre on 0800 072 1100, by downloading our mobile app or by using our Online Access Portal.

If you have been displaying any of the symptoms, we would please ask that you do not visit our branch locations and use the other channels we have available.

Cheque banking and cheque clearance times may be affected due to COVID-19.

Face Coverings

Following the Governments announcement you must wear a face covering when visiting us.

For identification, you are able to remove your mask if we ask you to do so.

You do not need to wear a face covering if you have a legitimate reason not to.

Our steps

Manage your money at home

FAQs

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Need some help? We're on hand to arrange a phone or branch appointment.

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