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Coronavirus (COVID-19)

We are open for essential transactions only

Only visit our branches if it is essential - non essential transactions will be refused

Although we love to interact and speak to our Members and customers, to protect you and our colleagues, we ask you to please only visit us if it is essential. Please don’t visit us for passbook updates at this time and try keep any essential withdrawals to a maximum of once a week if possible.

Below is a list of essential transactions that can be done in our branches:

  • Withdraw cash
  • Pay money in, if for essential payments such as Bills, living expenses etc.

Please note that cheque banking and cheque clearance times may be affected at this time.

Our Branch opening hours have been temporarily reduced:

  • Monday - Friday: 9:30am - 2:30pm
  • Wednesday & Saturday: Closed


You can also contact us or manage your accounts by calling our contact centre on 0800 072 1100, by downloading our mobile app or by using our Online Access Portal. If you do not have Online Access, you can request so here.

Social Distancing within branches

To help keep each other safe, we will be asking you to continue to maintain social distance within our branches. This may mean that members will be asked to queue outside where necessary.

Face Coverings

You must wear a face covering when visiting us. For identification you are able to remove your mask if we ask you to do so. You do not need to wear a face covering if you have a legitimate reason not to.

Displaying Symptoms?

We also ask you to not to visit us if you or someone in your household has a new and continuous cough or a high temperature.

 

Our Contact Centre hours have been temporarily reduced:

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9:30am - 5pm
Thursday 9am - 5pm
Friday 9am - 3pm
Saturday 9am - 1pm
Sundays Closed

 

Our steps

Manage your money at home

FAQs

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Need some help? We're on hand to arrange a phone appointment.

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