FAQ's - Updating Customer Information

To change the nominated bank account linked to your online account please contact us. 

We will also only accept UK current accounts in your name

You can only have one nominated bank account, linked to an account.

If you would like to update your information, but you’re unable to do this on our mobile app, please contact us and one of our representatives will be able to assist you.

This can be changed online in the ‘Your Details’ section.

A security code will be sent to the new number, which must be entered online to verify the number is correct.

This can be changed online in the ‘Your Details’ section. Enter your new telephone number and the system will be updated immediately.

This can be changed online in the ‘Your Details’ section. An email notification will be sent to both your new and previous email address detailing the change, for security reasons.

You are unable to change your address online.

Please contact us and one of our representatives will be able to assist you.

On maturity of a fixed term product, your account will automatically switch to a variable rate maturity easy access account, unless you instruct us otherwise.

On maturity of a fixed term ISA, your account will automatically switch to a variable rate maturity cash ISA account, unless you instruct us otherwise.

For Members who use our mobile app, you can set up your maturity instructions 14 days before the maturity date of your existing product. This can be done through the ‘maturity manager’ option on our App. 

For Members who use our online portal, you can set up your maturity instructions 14 days before the maturity date of your existing product by pressing on the ‘View Account’ button next to the relevant account. Then select ‘Set Maturity Instruction’ on our online portal. 

Alternatively, you can contact us to give your maturity instructions.