You will have recently received our communication about strengthening the password requirements for your online account(s). When you next log in to your account, you will be asked to change your password if it does not meet the new requirements.
In order to keep our systems up to date and secure, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we will only do this outside of normal working hours. During the maintenance window there is a small chance you may experience some interruption to the service. We apologise for any inconvenience this may cause.
You will first need to reset the security of your account. Please click here to reset your security. If you do not have all the details required please call us on 0800 072 1100, our opening hours are Monday-Friday 9.00am to 5.00pm, except Wednesdays 9.30am to 5.00pm and Saturdays 9.00am to 1.00pm.
A range of the most frequently asked questions regarding our Online Saving System.
Use our branch finder to find information about our branches, including opening hours, contact details, access to the branch, facilities and parking.
Branch finder
Saffron House,
1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Call our Saffron Direct team on:
0800 072 1100 or 01799 522211
We may monitor and record phone calls to ensure we have carried out your instructions correctly, to help us improve our service, to enable us to resolve complaints, and to help investigate or prevent fraud or other crimes. Any recordings we make are the property of Saffron Building Society.
Existing customers: please note for security reasons, we cannot include personal account information in email responses, so if your question is account specific, please call us.
If you have a fixed term account which is about to mature, the following will take you through the simple process of what you will receive and the steps you can take if you would prefer to reinvest your maturing funds.
Please indicate what your maturing account is:
I have an ISA I have a Bond I have a Regular Saver I have a Corporate Bond