What has happened to The Will Writing Company?

The Will Writing Company, which was part of Estate Planning Group, went into administration on 15th February 2018.

Philips Trust Corporation Ltd recently acquired the customers of The Will Writing Company and the Family Trust Corporation. Philips Trust Corporation Ltd will service the future requirements of all Family Trust customers.

Can I contact The Will Writing Company?

Philips Trust Corporation Ltd will answer all communications relating to The Will Writing Company.
You can contact them by:

Phone: 0161 850 1839
Email: clientcare@philipstrust.co.uk

Or in writing at:
Philips Trust Corporation Ltd
5th Floor
Arrive
White
MediaCityUK
M50 2N

Philips Trust Corporation Ltd will be offering all customers the opportunity to have a review of their plans over coming months to ensure peace of mind.

I’m currently paying a monthly subscription to The Will Writing Company, which included storage and amendments to my existing will. Is this still valid?

Yes. Philips Trust Corporation Ltd will answer any questions you have. Please see contact details above.

I have paid The Will Writing Company for ongoing changes to my will and need to make a change, what should I do?

The on-going service plan, the will-writing and probate support will now be provided by Philips Trust Corporation Ltd.

I have an existing trust held by the Family Trust Corporation how are they affected?

Philips Trust Corporation Ltd will service the future requirements of all Family Trust Corporation customers. Customers will be offered their standard terms of engagement, and as previously, the customer can ask the Family Trust Corporation to retire and appoint new trustees in their place if they so choose to do. This request can be made by contacting Philips Trust Corporation Ltd.

The Will Writing Company currently holds my Will, how can I retrieve this?

You can arrange the return of your Will by contacting the storage company, Deedbank. We recommend emailing them using storage@deedbank.co.uk or telephoning them on 0330 555 7555 between the hours of 10am and 4pm (Monday to Friday).

There will be a charge made for the retrieval of documents in line with the Deedbank storage cost structure. These costs will vary by document and will need to be paid directly to Deedbank.

How do I make a complaint?

If you wish to make a complaint against The Will Writing Company, you may wish to refer it to the Solicitors’ Regulation Authority (SRA) Compensation Fund, who can sometimes help an individual where an SRA regulated firm fails to finish work for which they have been paid.

If your payment to The Will Writing Company was made by credit card, you may wish to refer your complaint to your credit card provider who may be able to refund the amount if you have not received what you paid for.

If you wish to make a complaint through the Society please visit information about our Complaints Procedure.