CORONAVIRUS (COVID-19)

WE ARE OPEN FOR ESSENTIAL TRANSACTIONS ONLY

Only visit our branches if it is essential

Although we love to interact and speak to our Members and customers, to protect you and our colleagues, we ask you to please only visit us if it is essential. Please don’t visit us for passbook updates at this time and try keep any essential withdrawals to a maximum of once a week if possible

Below is a list of essential transactions that can be done in our branches:

  • Withdraw cash
  • Pay money in, if for essential payments such as Bills, living expenses etc.
    Please note that cheque banking and cheque clearance times may be affected at this time.

To help keep each other safe, we will be asking you to continue to maintain social distance within our branches. This may mean that we are only able to have one member or customer in the branch at a time. We also ask you to not to visit us if you or someone in your household has a new and continuous cough or a high temperature.

Our opening hours have been temporarily reduced:

  • Monday - Friday: 9:30am - 2:30pm
  • Saturday: Closed

You can also contact us or manage your accounts by calling our contact centre on 0800 072 1100, by downloading our mobile app or by using our Online Access Portal.

If you have been displaying any of the symptoms, we would please ask that you do not visit our branch locations and use the other channels we have available.

Cheque banking and cheque clearance times may be affected due to COVID-19.

Manage your money at home

Use our Online Banking portal

Many of our accounts can be managed online using online banking. You can check your balances and manage your money safely and securely, anytime from your home. If you’re not registered for Online Banking, you can request it here

Access your accounts via our Mobile app

Our Mobile app can be used to manage your money on the go, from the comfort of your sofa or whilst getting some fresh air. Download the app in the App Store or Google Play.

FAQ's on our Online Banking & Mobile app can be found here.

Phone our Contact Centre

Our Contact Centre can be reached by calling 0800 072 1100. Our colleagues will be on hand to answer your questions, and help you manage your account from home. Please note, that due to the circumstances, our call wait times may be longer than usual. We thank you in advance for your understanding and patience.

Our phone lines are open Monday to Friday 9am - 5pm (Wednesdays 9.30am - 5pm) & Saturdays 9am - 1pm.

Flexibility for our mortgage customers affected by Coronavirus

We are offering our mortgage customers a repayment review, on a case-by-case basis, to those who have been directly affected by Coronavirus.

If you have a mortgage with us, and have been directly affected by Coronavirus and could potentially find yourself in financial difficulty, we encourage you to contact us as and we will offer as much support as we can, and provide payment relief where possible.

Visit our Payment Holiday page for further information.

FAQs

I’m worried about the impact of coronavirus on my finances. What support are you able to offer?

We’re committed to supporting our customers who may be affected by coronavirus. If you have been impacted by coronavirus, we’ll try and support you in whatever way we can. You can get in touch with us by contacting 0800 072 1100.

If you are a mortgage customer with us, contact 0800 072 1100 and select option 2 then 2.

I’ve needed to self-isolate so can’t get to my local branch. How can I access my money?

You can use our online services to help you manage your everyday banking needs without having to leave your home. More information can be found under the ‘Manage your money at home’ section.

If anything changes, will you let me know?

If we need to close any of our branches temporarily, we’ll let you know on our website, social media or via email if we hold a valid email address for you. If we change the hours our phone lines are open we’ll let you know on the website too.

What are my mortgage payment options if I need to take time off work due to coronavirus?

We are offering our mortgage customers a repayment review, on a case-by-case basis, to those who have been directly affected by Coronavirus.

If you have a mortgage with us, and have been directly affected by Coronavirus and could potentially find yourself in financial difficulty, we encourage you to contact us as and we will offer as much support as we can, and provide payment relief where possible.

Visit our Payment Holiday page for further information.

What if I need to access my fixed deposits?

We understand that the coronavirus may have some impact on your finances.

Supporting you is really important to us and we want to help. So if you have any worries about your finances as a result of coronavirus or any other circumstances, please contact us and we can talk through your personal circumstances and see how we may be able to help you.

Where can I find the latest medical information about coronavirus?

You can find the latest advice from the NHS here and advice from the World Health Organisation (WHO) here.

Together, we can help each other stay safe

Increased Fraud & Scams

At Saffron Building Society, we strive to ensure that all Members and their loved ones are staying safe against scams. Whilst people are utilising our online channels to manage their funds, it is important to stay safe of criminals who are looking to take advantage of this situation.

Please note that we (or any other financial institution/the police) will never call you out of the blue and ask you to move your funds, to provide us with personal information. We encourage you to hang up and call us using our 0800 072 1100 number.

You can help us keep you safe, and help your loved ones and those new to the online world by keeping up to date with the latest techniques and methods criminals are taking by visiting Action Fraud.

Action Fraud

Action Fraud is the UK’s national reporting centre for fraud and cybercrime where you should report fraud if you have been scammed, defrauded or experienced cyber crime in England, Wales and Northern Ireland.

Action Fraud provide a central point of contact for information about fraud and financially motivated internet crime. People are scammed, ripped off or conned everyday and we want this to stop.

What scams are they currently seeing?

The majority of reports are related to online shopping scams where people have ordered protective face masks, hand sanitiser, and other products, which have never arrived.

Other frauds being reported include ticket fraud, romance fraud, charity fraud and lender loan fraud.

For more information, please visit the action fraud website.

Take five

We are signatories of the Take Five Charter, to help tackle a major threat to the U.K which is Fraud.

Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud. This includes email deception and phone-based scams as well as online fraud – particularly where criminals impersonate trusted organisations.

STOP. CHALLENGE. PROTECT

Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment. Stop and think. It could protect you and your money.

Stop - Taking a moment to stop and think before parting with your money or information could keep you safe.

Challenge - Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.

Protect - Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

Branch updates

Closures:

None

Restricted hours:

All branches

Monday - Friday: 9:30am - 2:30pm

Saturday: Closed