Contact us

You can choose from a variety of ways to get in touch with us, simply pick the most convenient for you.

For general enquiries call us on: 0800 072 1100 or 01799 522211

Our Saffron Direct team are available six days a week:

  • Monday: 9.00am - 5.00pm
  • Tuesday: 9.00am - 5.00pm
  • Wednesday: 9.30am - 5.00pm
  • Thursday: 9.00am - 5.00pm
  • Friday: 9.00am - 5.00pm
  • Saturday: 9.00am - 1.00pm
  • Sunday: Closed
  • Bank Holiday: Closed


By Email

You can contact us via email:

Existing customers: please note for security reasons, we cannot include personal account information in email responses, so if your question is account specific, please call us.

In Person

To locate your nearest branch if you would like to visit us or speak to us in person: Use our branch finder


As a mutual society, our members are at the heart of everything we do. While we want to provide the best service possible, we recognise that sometimes things can go wrong. When they do, we want to know so that we can help sort them out as quickly as possible.

Let us guide you through the process of making a complaint

Head Office address

Saffron House,
1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211