All of our contact options

You can choose from a variety of ways to get in touch with us, simply pick the most convenient for you.

By Phone

  • Call our Saffron Direct team on: 0800 072 1100 or 01799 522211

    • Monday: 9.00am - 5.00pm
    • Tuesday: 9.00am - 5.00pm
    • Wednesday: 9.30am - 5.00pm
    • Thursday: 9.00am - 5.00pm
    • Friday: 9.00am - 5.00pm
    • Saturday: 9.00am - 1.00pm
    • Sunday: Closed
    • Bank Holiday: Closed
  • In Person

    To locate your nearest branch if you would like to visit us or speak to us in person: Use our branch finder

    By Email

    You can contact us via email:

    Existing customers: please note for security reasons, we cannot include personal account information in email responses, so if your question is account specific, please call us.



    As a mutual society, our members are at the heart of everything we do. While we want to provide the best service possible, we recognise that sometimes things can go wrong. When they do, we want to know so that we can help sort them out as quickly as possible.

    Let us guide you through the process of making a complaint

    Head Office address

    Saffron House,
    1A Market Street,
    Saffron Walden,
    Essex CB10 1HX.
    Telephone: 01799 522211