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Senior Arrears Officer

About Us

At Saffron, we believe that everyone should feel comfortable to manage their finances with an unmatched understanding how to achieve money happiness. Delivering financial wellbeing for life. We are committed to make a sustainable impact to the local communities in which we operate.

Overview of the Role

We are recruiting for an experienced Mortgages Arrears/Collections Officer to join our respected Arrears team. This role will manage customer accounts through early identification of financial distress by pro-active customer contact.

Our Arrears role would suit a professional, trustworthy and influential individual with the ability to communicate well and remain calm while under pressure. It is essential our successful candidate has excellent written and verbal communication skills.

Key Responsibilities

  • Monitoring, reviewing and controlling arrears cases, positively and with empathy, in accordance with Society Policy and Procedures, Codes of Conduct and Regulation and within agreed Service Level Agreements (SLA’s)
  • By telephone and in writing, liaising with customers with mortgage arrears to develop a plan for dealing with their financial difficulties
  • Negotiating with the customer any forbearance strategies within the terms of the Society’s Policy and Procedures
  • Instructing and liaising with external Field Agents to conduct visits to the borrower to establish their circumstances, in order to come to an arrangement with the borrower for a sustainable resolution to their difficulties
  • Preparing documentation for the Society’s Solicitors to commence possession proceedings with a view to obtaining an Order from the Court or the instruction of an LPA Receiver
  • Working with the Arrears Manager, administering the possession and LPA portfolio, dealing on a day to day basis with our Asset Managers, LPA Receiver and Solicitor, to ensure the best customer and Society outcomes are achieved
  • Monitoring and recording the Maturing Interest-Only Mid Term Contact Strategy, including customer contact and testing the viability of their repayment strategy
  • Processing and management of mortgages subject to Payment Deferrals

In return, we can offer you a competitive salary along with our exceptional rewards and benefits package. This is a permanent role, totalling 35 hours per week. We operate a flexible working policy.
If you feel that you embody our Society values and have the appropriate level of experience then we would love to hear from you.

Apply for this role
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25 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt.