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Mortgage Servicing Manager

About us

At Saffron, we believe that everyone should feel comfortable to manage their finances with an unmatched understanding how to achieve money happiness. Delivering financial wellbeing for life. We are committed to make a sustainable impact to the local communities in which we operate. 

Our culture is reflected in our values, our aspiration to be brave and curious working with agility and drive. We are proud to be a diverse and inclusive Society that promotes a sense of belonging by encouraging our people to bring their full selves to work every day. We are dedicated to providing a safe environment where individuality is celebrated. 

Overview of the Role

We have a unique opportunity for an influential People Manager to lead our Mortgage Servicing team to deliver a service that stands out. Full management for a team of 6 to ensure high standards are maintained along with meeting all customer related KPI’s within regulatory requirements and compliance timeframes.

Supporting the whole customer mortgage processing journey from application to completion. 

Our successful candidate needs to have a proven record of accomplishment in Managing People with confidence. Our Mortgage Servicing Manager will be required to lead, inspire and motivate a small team while ensuring team morale and customer satisfaction is high on the agenda.  

Key Responsibilities

  • Management of team performance through effective performance management to achieve highest possible standards.
  • Improve the customer journey by achieving excellent feedback from mortgage applicants, brokers and solicitors, as well as internal key stakeholders.
  • Reporting, monitoring and delivering on key reports and MI.
  • Accountable for supporting the team through complex cases and ensuring good outcomes at all times.
  • Develop and maintain effective relationships across the Society to support the entire customer journey.
  • Motivate, develop and coach direct reports to achieve highest possible performance standards.Identify and act on training and development needs.
  • Creating and communicate clear objectives and standards for all direct and any indirect reports.

In return, we can offer you a competitive salary along with our exceptional rewards and benefits package. 

This is a 1 year FTC role; hours of work are 9am - 5pm Monday to Friday totalling 35 hours per week. We operate a flexible remote working policy, however some office work will be a requirement in the role. 

If you feel that you embody our Society values and have the appropriate level of experience then we would love to hear from you.

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25 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt.