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Mortgage Manager

About Us

It is our desire to lead the way in understanding and supporting members and communities by achieving money happiness. We want to play a tangible role in improving financial wellbeing, driven by the needs of our members and community. 

Overview of the Role

We have a unique opportunity for an influential Mortgage Manager to lead our back office function to support the whole customer mortgage journey from application to completion and deliver a service that stands out. A key part of the role is to ensure high standards are maintained along with meeting all customer related KPI’s within regulatory requirements and compliance timeframes.

Our successful Mortgage Manager will need to have outstanding people management skills. The primary focus of this role is to lead, inspire and motivate a team while ensuring engagement, productivity and customer satisfaction is high on the agenda.

Key Responsibilities

  • Management of team performance through effective performance management to achieve highest possible standards.
  • Improve the customer journey by achieving excellent feedback from mortgage applicants, brokers and solicitors, as well as internal key stakeholders.
  • Report, monitor and deliver on key reports and MI.
  • Design and update all processes to allow for seamless training and guidance.
  • Accountable for supporting the team through complex cases and ensuring good outcomes at all times.
  • Develop and maintain effective relationships across the Society to support the entire customer journey.
  • Motivate, develop and coach direct reports to achieve highest possible performance standards.
  • Identify and act on training and development needs.
  • Create and communicate clear objectives and standards for all direct and any indirect reports.

In return, we can offer you a competitive salary along with our exceptional rewards and benefits package.

This is a 1 year FTC totalling 35 hours per week. We operate a flexible remote working approach, there will be a requirement for this role to be based on-site 2/3 days per week to support the team.

If you feel that you embody our Society values and have the appropriate level of experience then we would love to hear from you.

Apply for this role
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One file only.
25 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt.