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Mortgage Arrears Officer

About us

At Saffron, we believe that everyone should feel comfortable to manage their finances with an unmatched understanding how to achieve money happiness. Delivering financial wellbeing for life. We are committed to make a sustainable impact to the local communities in which we operate. 

Our culture is reflected in our values: our aspiration to be brave and curious working with agility and drive. We are proud to be a diverse and inclusive Society that promotes a sense of belonging by encouraging our people to bring their full selves to work every day. We are dedicated to providing a safe environment where individuality is celebrated. 

Overview of the Role

We have an excellent opportunity for a professional, trustworthy and influential individual with the ability to communicate well and remain calm while under pressure. It is essential our successful candidate has excellent written and verbal communication skills.

This role will manage customer accounts through early identification of financial distress by pro-active customer contact.  

Key Responsibilities, but not limited to

  • Monitoring, reviewing and controlling arrears cases, positively and with empathy, in accordance with Society Policy and Procedures, Codes of Conduct and Regulation and within agreed Service Level Agreements (SLA’s)
  • By telephone and in writing, liaising with customers with mortgage arrears to develop a plan for dealing with their financial difficulties 
  • Negotiating with the customer any forbearance strategies within the terms of the Society’s Policy and Procedures
  • Instructing and liaising with external Field Agents to conduct visits to the borrower to establish their circumstances, in order to come to an arrangement with the borrower for a sustainable resolution to their difficulties
  • Preparing documentation for the Society’s Solicitors to commence possession proceedings with a view to obtaining an Order from the Court or the instruction of an LPA Receiver
  • Working with the Arrears Manager, administering the possession and LPA portfolio, dealing on a day to day basis with our Asset Managers, LPA Receiver and Solicitor, to ensure the best customer and Society outcomes are achieved
  • Monitoring and recording the Maturing Interest-Only Mid Term Contact Strategy, including customer contact and testing the viability of their repayment strategy
  • Processing and management of mortgages subject to Payment Deferrals

In return, we can offer you a competitive salary along with our exceptional rewards and benefits package.  This is a 1-year FTC role; core hours of work are 9am - 5pm Monday to Friday totalling 35 hours per week. 

If you feel that you embody our Society values and have the appropriate level of experience then we would love to hear from you.

Apply for this role
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25 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt.