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Customer Service Assistant

About us

At Saffron, we believe that everyone should feel comfortable to manage their finances with an unmatched understanding how to achieve money happiness. Delivering financial wellbeing for life. We are committed to make a sustainable impact to the local communities in which we operate. 

Our culture is reflected in our values, our aspiration to be brave and curious working with agility and drive. We are proud to be a diverse and inclusive Society that promotes a sense of belonging by encouraging our people to bring their full selves to work every day. We are dedicated to providing a safe environment where individuality is celebrated. 

Overview of the Role

We are recruiting for an enthusiastic Customer Service Assistant to work in our Haverhill branch. This is an excellent opportunity to develop your career within our customer focused Society and be part of our amazing team.

Our Customer Service Assistants provide exceptional customer service to our members both face to face, over the phone and via Live Chat. Our successful candidate would be a natural people person with exceptional communication skills along with a patient and positive attitude.

Our CSA’s are naturally hard working with excellent attention to detail coupled with the determination to ensure our busy and friendly branches succeed in meeting business objectives.

Key Responsibilities

  • Ensure there is a high level of customer services at all times by providing an efficient and accurate counter service to all customers.
  • Carry out counter transactions for all account types, in accordance with the Society’s Policy & Procedures and regulatory standards.
  • Maximizing customer satisfaction by ensuring that customer needs match the Society products/services proactively.
  • Ensure all customer referrals are carried out successfully for savings products, Mortgages or third party requests.

In return, we can offer you a competitive salary of £17,500 along with our exceptional rewards and benefits package. 

This is a 1 year FTC role; hours of work are 9am - 5pm Monday to Friday totalling 35 hours per week. You will also be required to work two Saturdays per month on a rota basis (9am -12pm) for which we pay an additional £45 per Saturday worked. 

If you feel that you embody our Society values and have the appropriate level of experience then we would love to hear from you.

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25 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt.