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Branch Manager

About Us

It is our desire to lead the way in understanding and supporting members and communities by delivering financial wellbeing for life.  We want to play a tangible role in improving financial wellbeing, driven by the needs of our members and community. 

Overview of the Role

We are recruiting for a high performing branch manager to manage our successful Colchester and Halstead branches.
This is an excellent opportunity for an experienced branch manager with previous banking or building society experience to provide exceptional management and leadership by overseeing the day to day running of two branches while leading and mentoring 8 direct reports. 

Our ambitious Branch Manager will need to have a proven track record in delivering exceptional customer service while leading teams to success. There is a key focus on delivering outstanding customer service, effectively managing resources within your branches and achieving Society service levels, operational standards and positive results. We are looking for an enthusiastic, motivated individual with excellent communication and people management skills along with a driven and positive attitude. Previous Financial Services experience is essential. 

Initial induction and ongoing training is provided with internal development opportunities available to all.

Key Responsibilities:


  • Assign and direct all work performed in the branches and to supervise all areas of operations
  • Share knowledge with other branches and departments on effective practices, business opportunities and needs
  • Adhere to high ethical standards, and comply with all regulatory rules/applicable laws
  • Create and work within a solid framework to allow for consistency across the branches network following the Saffron One Best Way
  • Accountable for the cluster teams performance


  • Support teams by providing ongoing and tailored training, coaching, development and motivation
  • Manage teams effectively by fostering a positive working environment and utilising individual strengths
  • Drive the importance of customer satisfaction and effective branches operation
  • Address customer satisfaction and employee issues promptly while understanding best practice rules
  • Responsible for encouraging and embedding Society strategy, vision & values


  • Assess local market conditions and identify current and prospective sales opportunities
  • Develop financial objectives and business plans that increase productivity and enable sales target achievement and over achievement
  • Accountable for the delivery and implementation of the business plan; including overall structure, sales targets, profitability, performance and leads/sales management
  • Identify areas of improvement and propose corrective actions to ensure business plans are achieved
  • Improve the presence and reputation of the branches and wider Society
  • Responsible for the overall Business Balance Scorecard performance of branches with greater emphasis on member deposit acquisition and income generation
  • Achieve and overachieve targets and expectations while supporting and encouraging your teams to do the same
  • Ability to make prompt and practical business decision, considering various perspectives and taking responsibility for outcomes
  • Represent, embrace and support the Society on community activities

In return, we can offer you a competitive salary along with our exceptional rewards and benefits package. 

This is a permanent role totalling 35 hours per week. Monday – Friday 9-5. You will also be required to work two Saturdays per month on a rota basis (9am -12pm) for which we pay an additional rate per Saturday worked. 

If you feel that you embody our Society values and have the appropriate level of experience then we would love to hear from you.

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25 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt.