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Apprentice Customer Solutions Assistant

About Us

At Saffron, it is our belief and vision that everyone should feel comfortable to manage their finances. 

Our culture is reflected in our values; our aspiration to be brave and curious working with agility and drive. We are proud to be a diverse and inclusive Society that promotes a sense of belonging by encouraging our people to bring their full selves to work every day. We are dedicated to providing a safe environment where individuality is celebrated. 

Overview of the Role

We’re recruiting for an enthusiastic Apprentice to join the newest department in the Society; Saffron Solutions Centre, a centralised unit responsible for the handling multi-channel customer communications via the telephone, web chat, and email correspondence relating to Savings, Mortgages and general enquiries.

Our successful Apprentice would be a natural communicator with a desire to learn and develop. Previous customer service experience or working within a team would be highly desirable. This is an excellent opportunity to be earning while learning and be part of an amazing team.

Key Responsibilities:

•    To ensure that all customers enquiries are dealt with professionally and promptly
•    Deliver exceptional customer service at every customer touch point
•    Promote the benefits of savings reviews to customers through proactive conversations
•    Carry out transactions for customers with online savings accounts 
•    Ensure compliance actions are completed within appropriate timescales
•    Respond to all enquiries, including savings, mortgages and general enquiries, received through the team and directing them to the appropriate person as necessary
•    Make outbound calls to customers to include retention of business, service calls and sales calls
•    Handle administration tasks relating to customer requests and the needs of the Society
•    Make referrals to our third party partners where relevant

Our Apprentice will be part of an exciting 18 month development programme while gaining a Customer Service qualification. In addition, we can offer you a starting salary of £12,000 along with our exceptional rewards and benefits package.

Our Saffron Solution Centre will be open to customers between the hours of 9am-5pm and Saturdays from 9am-1pm. This is a full time permanent role working 35 hours per week and our successful Customer Solutions Assistants will be required to work Saturdays (9am-1pm on a rota basis) for which we pay an additional £60 per Saturday worked.

If you feel that you embody our Society values and have the appropriate level of experience then we would love to hear from you.

Apply for this role
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25 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt.