Useful information
Whether you want to change your address, name, or find your local branch, this page contains all the useful forms and information you need to operate your account.
Find your local branch, email or call us
You can view our existing savings rates and previous savings rates
Important information regarding opening and operating a Savings or Investment account.
Information regarding identifying you and preventing fraud, the Society's savings charges and internal complaints procedure
Details of our General Savings Terms and Conditions
Details of our ISA Terms and Conditions
Details of our Online Terms and Conditions
Details of our Online Business Terms and Conditions
Find out more about the Financial Services Compensation Scheme.
The Financial Services Authority (FSA) is the independent watchdog set up by the government to regulate financial services and protect your rights, and they have developed a new online debt test to promote better understanding by consumers of their credit position and help them tackle any problems with payments in the future they may encounter.
Click here for a list of useful forms, including Standing Order, change of name and R85.
We have a number of calculators for you to use. These include a calculator for your monthly mortgage payments, a calculator for how much you could borrow on a mortgage and a budget planner calculator.
Talking to you
Are my calls to you recorded?
We may monitor and record phone calls to ensure we have carried out your instructions correctly, to help us improve our service, to enable us to resolve complaints, and to help investigate or prevent fraud or other crimes. Any recordings we make are the property of Saffron Building Society.
When can I contact you?
Our branches are open 9am - 5pm Monday to Friday (please note that we open at 9:30am on Wednesdays following staff training) and 9am - 12pm on Saturdays.
If you would like to call Saffron Direct on 0800 0720 1100 you can do so between 9am - 5pm Monday to Friday and 9am - 1pm on Saturdays. You can also email Saffron Direct and they will get back to you as soon as possible.
How will you use my personal information?
For more information about how we obtain, use and care for your data, please read our Guide to Data Protection here.
What happens if I wish to make a complaint?
We hope that you will never have cause for complaint in your relationship with Saffron, but we recognise that sometimes, things do go wrong. If they do, we want to know about it so that we can sort it out as quickly as possible.
You can read our full complaints procedure here.
