Step by Step guide for Direct Debits
- How to set up Direct Debits on your online account
- Complete Direct Debit mandate form. Download the mandate form here.
- Send it to us at: Saffron Direct, Saffron House, 1A Market Street, Saffron Walden, Essex CB10 1HX.
- Our Contact Centre is open 9am - 5pm Monday to Friday, and 9am - 1pm on Saturday.
- The first Direct Debit typically takes 17 working days to process
- An initial payment of £0 may show on your bank statement. Don't worry about this, it is just part of the administration process
- We'll send you a letter confirming the Direct Debit has been set up
- How to action a Direct Debit once it has been set up
- Phone Saffron Direct on 0800 072 1100, with account number to hand
- Our Contact Centre is open 9am - 5pm Monday to Friday, and 9am - 1pm on Saturday.
- We'll need to confirm your identification through a series of security questions
- Once that is confirmed we'll ask you:
1) the amount you wish to transfer,
2) the name of the bank you wish to transfer funds from (this must have a Direct Debit activated)
3) the date you wish funds to be transferred across (this must be a minimum of 3 working days in advance) - We'll confirm all the details above
- The transfer takes place and withdrawals will be sent to the nominated account
- How to cancel a Direct Debit
- Please write to us at: Saffron Direct, Saffron House, 1A Market Street, Saffron Walden, Essex CB10 1HX, confirming your details and the date this is to be effective
- Online Savings Accounts
- Immediate Access Savings Accounts
- Cash ISA Savings Accounts
- Fixed Rate Savings Accounts & Bonds
- Tracker Bonds
- Goal-based Savings Accounts
- Children's Savings Accounts
- Notice Savings Accounts
- Business Savings Accounts
- Longer-term Savings & Investments
- Financial Planning
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