Contact us

You can choose from a variety of ways to get in touch with us, simply pick the most convenient for you.

By Phone

  • Call our Saffron Direct team free on: 0800 072 1100
  • Monday to Friday: 9.00am - 5.00pm
  • Saturday: 9.00am - 1.00pm
  • Sunday: Closed
  • Bank Holiday: Closed

By Email

You can contact us via email:

Existing customers: please note for security reasons, we cannot include personal account information in email responses, so if your question is account specific, please ring us on 0800 072 1100


If you have a question about any of our products or services or about any aspect of your account:Use our contact form

If you would like to arrange for us to call you back at a time convenient to you:Use our call back form

Your feedback is important to us, and it helps us to develop products and services that meet your needs. If you have any thoughts, comments or questions regarding any aspect of our service:Use our feedback form

As a mutual society, our members are at the heart of everything we do. While we want to provide the best service possible, we recognise that sometimes things can go wrong. When they do, we want to know so that we can help sort them out as quickly as possible.
Let us guide you through the process of making a complaint

In Person

To locate your nearest branch if you would like to visit us or speak to us in person:
Use our branch finder

Head Office address

Saffron House,
1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

Media contacts

If you are a member of the press and have a media enquiry, please contact our Press Agency team:

For enquiries relating to our savings or mortgage products: Josh Cooper, Cooper Consultants Ltd. 07768 355265 or email at:

For all other enquiries about the Society:
Georgina Dunlop. 07752 321406 or email

Read all of our Press Releases.