Contact us

You can choose from a variety of ways to get in touch with us, simply pick the most convenient for you.

By Phone

To improve our service we are training new members of staff to answer your phone queries, but this is resulting in us taking longer than normal to answer your call, so please bear with us.

You can contact your local branch or email us, and we will endeavour to reply as soon as we can . We apologise for any inconvenience this may cause.

9 October 2015

  • Call our Saffron Direct team on: 0800 072 1100 or 01799 522211

    • Monday: 9.00am - 5.00pm
    • Tuesday: 9.00am - 5.00pm
    • Wednesday: 9.30am - 5.00pm
    • Thursday: 9.00am - 5.00pm
    • Friday: 9.00am - 5.00pm
    • Saturday: 9.00am - 1.00pm
    • Sunday: Closed
    • Bank Holiday: Closed
  • In Person

    To locate your nearest branch if you would like to visit us or speak to us in person: Use our branch finder

    By Email

    You can contact us via email:

    Existing customers: please note for security reasons, we cannot include personal account information in email responses, so if your question is account specific, please call us.


    If you have a question about any of our products or services or about any aspect of your account:Use our contact form

    If you would like to arrange for us to call you back at a time convenient to you:Use our call back form

    Your feedback is important to us, and it helps us to develop products and services that meet your needs. If you have any thoughts, comments or questions regarding any aspect of our service:Use our feedback form

    As a mutual society, our members are at the heart of everything we do. While we want to provide the best service possible, we recognise that sometimes things can go wrong. When they do, we want to know so that we can help sort them out as quickly as possible.
    Let us guide you through the process of making a complaint

    Head Office address

    Saffron House,
    1A Market Street,
    Saffron Walden,
    Essex CB10 1HX.
    Telephone: 01799 522211

    Towergate Insurance

    If you have queries about your insurance cover, please contact Towergate Insurance directly on 0844 892 1407.

    Media contacts

    If you are a member of the press and have a media enquiry, please contact our Press Agency team:

    For enquiries relating to our savings or mortgage products: Josh Cooper, Cooper Consultants Ltd. 07768 355265 or email at:

    For all other enquiries about the Society:
    Georgina Dunlop. 07752 321406 or email

    Read all of our Press Releases.