Who regulates us?
Financial Services Authority
Saffron Building Society, Saffron House, 1A Market Street, Saffron Walden, Essex CB10 1HX is authorised and regulated by the Financial Services Authority (FSA). Our FSA Register number is 100015.
We are authorised for certain activities relating to:
- Deposit taking
- Regulated Mortgage Contracts
- Life Assurance
- Pensions
- Savings
- Investments
- General Insurance
- Pure Protection Contracts
You can check the FSA register at www.fsa.gov.uk/register or by phoning 0845 606 1234
If you insert our registered number 100015 then click on 'Search' you will see our Basic Details. If you then click on 'Permissions' you will see what activities we are regulated for and the scope of the permissions we have.
Data protection act
The Society may make searches about you at credit reference agencies who will supply it with information, including information from the Electoral Register, for the purpose of verifying your identity. The agencies will record details of the search whether or not your application proceeds. The searches will not be seen or used by lenders to assess your ability to obtain credit. The Society may use scoring methods to assess your application and to verify your identity. Credit searches and other information which is provided to the Society and/or the credit reference agencies, about you and those with whom you are linked financially, may be used by the Society and other companies, if you, or other members of your household, apply for other facilities including insurance applications and claims. Alternatively, the Society may ask you to provide physical forms of identification.
Any information about you and your account may be shared within the Society to manage your account, make lending decisions, collect debts, trace debtors and prevent fraud and money laundering. It may also be shared for business analysis and market research purposes. The Society will update all of your records, unless you tell them otherwise, when you inform the Society of a change to your personal details to keep your records accurate and up to date.
The Society will not share any information about you and your account outside the Society for marketing purposes. The Society may use the information on the application form to send you details of new products and services that it considers are relevant to your needs, either by letter or telephone. If you do not wish to receive this information, please tick the box on the application form. If you decide not to tick the box now, but later decide that you wish us to stop this use, you can at any time ask us to do so by writing to your local branch.
Under the Data Protection Act 1998, you have the right to see and receive a copy of your personal information that we hold about you. Should you wish to exercise this right we will charge you an administration fee of £10.
Further information is contained in our leaflet "Your guide to data protection" which is available on request.
Financial Services Compensation Scheme
Saffron Building Society is a member of the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. As a customer of Saffron Building Society your account(s) with us are covered by the Financial Services Compensation Scheme up to the maximum of £50,000 per person, unless you are:
A large company; a large partnership; a large mutual association; a local, provincial or municipal authority; a credit institution; an overseas financial services institution; an operator or trustee of a collective investment scheme; a pension and retirement fund or a trustee of such a fund; a supranational institution; a government, or central administrative authority; a firm within the Saffron Building Society group; a person whose claim arises from transactions relating to a conviction they have received for money laundering. Further details of exclusions from FSCS cover can be found on the Financial Services Authority website
The limit will apply to each depositor for the total of deposits they hold with an organisation regardless of how many accounts they hold or whether they are a single or joint account holder. Although most shares and deposits in UK building societies are denominated in sterling, the euro and other European Economic Area currencies are also covered. Further details are available on request from the society.
Complaints
If at any time you have reason to complain, we would like to hear about it.
Click here and we will guide you through the process of making a complaint.Banking Code
Saffron Building Society is a mutual organisation, which means we operate for the benefit of our members. We subscribe to the Banking Code, which sets minimum standards of customer service and our staff will be happy to help with any questions you may have and will supply you with a copy of the Code, if you would like one.
